FAQ
Common questions about workflow, quality control and optional services — answered clearly.
Turnover cleaning (guest changeovers)
Turnover means cleaning between check-out and the next guest arrival. The goal is a property that is reliably guest-ready — with a defined workflow and a final quality check.
With structured checklists, clear responsibilities and mandatory quality control before every arrival. This prevents small details from slipping — the kind that impacts reviews.
We report issues quickly and clearly (e.g., damage, defects, missing items). This lets you decide what to do — before guests arrive.
Optional add-ons
Add-ons are agreed separately, e.g., laundry, windows, terraces, pool area or storm checks. The exact scope depends on the property.
Not by default. Laundry (bed linen & towels) is optional and planned separately to keep the workflow stable.
Home Care Service – Property supervision while you’re away
Home Care Service means regular property checks while you are not on the island. It is not cleaning — it is supervision, risk reduction and structured reporting.
Sudden weather changes, humidity and unnoticed technical issues can cause damage. Regular inspections significantly reduce long-term risk and enable early action.
- Early detection of moisture, issues or storm damage
- Regular exterior checks
- Reduced risk of consequential damage
- Coordination of trades when required
- Documented status updates
No. Home Care Service is a separate service module and agreed individually.
For more information, see our Home Care Service.