Terms and Conditions

General terms for cleaning, property care and property check services performed in Madeira, Portugal.

Company details

Anjo Cleaning Unipessoal Lda.
Represented by: Florian Engelmann

Registered office:
Campus da Penteada
Startup Madeira - EV 278
9020-105 São Roque, Funchal
Ilha da Madeira, Portugal

Contact

Phone: +351 926 669 223
Email: info@anjo-cleaning.com
Web: anjo-cleaning.com

Register / identification

Commercial register (Conservatória): Conservatória do Registo Comercial do Funchal
NIPC: 519 242 416
VAT (IVA): PT 519 242 416

1. Scope

These Terms and Conditions apply to all offers, contracts and services provided by Anjo Cleaning Unipessoal Lda. to consumers and business customers, unless a separate written agreement expressly overrides them.

2. Services

We provide, in particular, cleaning services, property care services, visual property checks, storm checks, attendance services, access coordination and related support services for residential, holiday and other properties.

3. Place of performance

All services are performed exclusively in Portugal, in particular on Madeira. The contractual place of performance is Madeira, Portugal.

4. Contract formation

A contract is formed when we confirm a booking in writing, by email, by message, or when we start performing the requested service on the customer's instruction. Offers are non-binding unless expressly stated otherwise.

5. Service standard and limitations

Unless expressly agreed otherwise in writing, we owe a service, not a guaranteed economic result. Cleaning and property care are carried out with reasonable professional care. Property checks, storm checks and status reports are visual, non-invasive checks only and do not constitute technical, structural, electrical, sanitary, legal, insurance or expert assessments.

6. Customer duties

The customer must provide correct and complete information, ensure access to the property at the agreed time, disclose relevant risks, alarms, animals, pre-existing damage, moisture, mould, infestations, sensitive surfaces and any other circumstances relevant to safe and proper performance.

7. Access and failed attendance

If access is not possible, if the customer or contact person is unreachable, or if the agreed service cannot be performed for reasons within the customer’s responsibility, we may charge waiting time, a wasted trip fee and any reserved service time.

8. Prices and payment

All prices are in euro. Unless stated otherwise, consumer prices include legally applicable VAT, while business prices may be shown excluding VAT where permitted. Invoices are due immediately unless another payment term is expressly agreed. We may request advance payment in full or in part before service.

9. Cancellations and rescheduling

Unless a specific offer states otherwise, the following applies: cancellations more than 72 hours before the agreed start time are free of charge; cancellations less than 72 hours but at least 24 hours before the agreed start time may be charged at 50%; cancellations less than 24 hours before the agreed start time, no-shows or failed access may be charged at 100%. The customer may prove that a lower loss or lower expense occurred.

10. Right of withdrawal for consumers

Consumers may have a statutory 14-day withdrawal right for distance or off-premises contracts. Details are set out on our separate Withdrawal Information page. If the customer expressly requests that performance begins before the withdrawal period expires, the customer must pay a proportionate amount for services already provided if a valid withdrawal is exercised later. The withdrawal right can expire once the service has been fully performed after the required express request and acknowledgement.

11. No voluntary refund after full performance

Because our contracts are service contracts, there is no general voluntary return or refund right once a service has been fully and properly performed, except where mandatory law requires otherwise or where non-performance or defective performance is proven.

12. Complaints and correction opportunity

Obvious complaints should be reported in text form as soon as possible, ideally within 48 hours after service performance, with a concrete description and, where available, photographs. We must be given a reasonable opportunity to inspect and, where appropriate, remedy the issue before third parties are instructed.

13. Liability

We are liable without limitation for intent, gross negligence, injury to life, body or health, and wherever mandatory law imposes unlimited liability. For slight negligence, we are liable only for breach of essential contractual obligations and only for foreseeable damage typical for the contract. To the extent permitted by law, liability for property and financial damage is limited to the value of the affected service order.

14. Exclusion of indirect losses

To the extent permitted by law, we are not liable for indirect losses, consequential losses, loss of profit, loss of rent, loss of bookings, loss of use, market losses or losses arising from hidden defects, pre-existing defects, material fatigue, corrosion, moisture, infestations, construction defects or inaccurate information supplied by the customer.

15. Keys, access devices and sensitive items

The customer must secure particularly valuable, irreplaceable or fragile items. Liability for loss of keys or access devices exists only in accordance with Clause 13 and, to the extent permitted by law, is limited to the direct and necessary cost of reasonable security measures.

16. International customers, including customers from the USA

Our services are performed exclusively in Portugal. To the extent legally permissible, Portuguese law applies. For business customers, the exclusive place of jurisdiction is Funchal, Madeira, Portugal. For consumers, mandatory statutory jurisdiction and consumer protection rules remain unaffected. To the extent legally permissible, implied warranties not expressly stated in writing are excluded. Services are provided on the basis of the agreed scope only.

17. Third-party claims / customer responsibility

The customer remains responsible for decisions on repairs, insurance notifications, emergency measures and specialist investigations, unless we have expressly accepted those tasks in writing. Business customers must indemnify us against third-party claims arising from incorrect instructions, information, access arrangements or materials provided by the customer, unless we are at fault.

18. Force majeure

We are not liable for delays or non-performance caused by circumstances beyond our reasonable control, including severe weather, storms, natural events, government restrictions, transport disruption, illness or safety risks.

19. Complaints book and ADR

Where legally required, we provide access to the Portuguese complaints system (Livro de Reclamações). Consumer ADR information for Madeira:

Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira
Rua Direita, n.º 27 - 1.º Andar - Esq.
9050-450 Funchal
Phone: +351 291 147 115
Email: centroarbitragem.sritj@madeira.gov.pt
Website: https://www.madeira.gov.pt/cacc/
Livro de Reclamações: https://www.livroreclamacoes.pt

20. ODR platform

The former EU Online Dispute Resolution platform has been discontinued and is no longer available.

21. Language

English is the main contractual language for international customers. If these terms are also provided in another language, the English version prevails in case of conflict, to the extent permitted by mandatory law.

22. Severability

If any provision of these Terms and Conditions is or becomes invalid or unenforceable, the remaining provisions remain unaffected.

Related page: Withdrawal Information
Data protection information: Privacy Policy
Legal provider information: Legal Notice