Withdrawal Information

Information for consumers regarding the statutory right of withdrawal for distance and off-premises service contracts.

Company details

Anjo Cleaning Unipessoal Lda.
Represented by: Florian Engelmann

Registered office:
Campus da Penteada
Startup Madeira - EV 278
9020-105 São Roque, Funchal
Ilha da Madeira, Portugal

Contact

Phone: +351 926 669 223
Email: info@anjo-cleaning.com
Web: anjo-cleaning.com

Register / identification

Commercial register (Conservatória): Conservatória do Registo Comercial do Funchal
NIPC: 519 242 416
VAT (IVA): PT 519 242 416

1. Statutory right of withdrawal

If you are a consumer and conclude a contract with us at a distance (for example by email, website form, telephone or message) or outside business premises, you may have a statutory right to withdraw from the contract within 14 days without giving any reason.

2. Withdrawal period

The withdrawal period is 14 days from the date of conclusion of the contract.

3. How to exercise the withdrawal right

To exercise your withdrawal right, you must inform us by means of a clear statement of your decision to withdraw from the contract. You may send your statement by email or post using the contact details above. You may use the model withdrawal form below, but this is not mandatory.

4. Model wording

You may use the following wording:

“I / We hereby withdraw from the contract concluded by me / us for the provision of the following service: [service description], ordered on [date], name of consumer(s), address of consumer(s), date.”

5. Timely dispatch is sufficient

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the withdrawal right before the withdrawal period has expired.

6. Consequences of withdrawal

If you validly withdraw from the contract, we will reimburse payments received from you without undue delay and at the latest within 14 days from the day on which we receive your withdrawal notice. We will use the same means of payment that you used for the original transaction, unless something else has been expressly agreed.

7. Early performance at your request

If you expressly request that we begin the service before the withdrawal period expires, and you later exercise a valid withdrawal, you must pay us an amount proportionate to what has already been provided until the time you informed us of the withdrawal, compared with the full contractual scope.

8. Loss of the withdrawal right after full performance

In service contracts, your withdrawal right may expire once the service has been fully performed, provided that performance began after your express request and after you acknowledged that you may lose your withdrawal right once the contract has been fully performed.

9. Important practical note for urgent and date-specific services

Many of our services are booked for specific dates or at short notice, for example cleaning before arrival, attendance, urgent property checks or storm checks. If you ask us to start before the 14-day withdrawal period has ended, the rules in Clauses 7 and 8 apply.

10. No general withdrawal right for business customers

This withdrawal information applies to consumers only. Business customers do not benefit from a statutory consumer withdrawal right unless mandatory law provides otherwise.

11. Contact for withdrawal notices

Email: info@anjo-cleaning.com
Postal address:
Anjo Cleaning Unipessoal Lda.
Campus da Penteada
Startup Madeira - EV 278
9020-105 São Roque, Funchal
Ilha da Madeira, Portugal

Related page: Terms and Conditions
Data protection information: Privacy Policy
Legal provider information: Legal Notice